Refund & Cancellation Policy

**Last updated: June 2026**

We want you to feel confident enrolling in our courses. Here is our straightforward refund policy.

Full Refund — Before Starting the Course

If you enrolled but have not accessed any course modules, you are entitled to a **full refund** within 30 days of purchase. Contact us at support@certapp.io with your order details.

No Refund — After Certificate is Issued

Once your certificate has been generated and delivered, the course is considered complete and no refund will be issued.

Failed Final Test — Refund Available

If you have exhausted all of your final test attempts and did not pass, you are eligible for a **full refund**. Contact support@certapp.io and we will process it within 3–5 business days.

Partial Refunds

We do not offer partial refunds for partially completed courses.

How to Request a Refund

Email support@certapp.io with:

- Your full name and email address

- Order date and amount

- Reason for the refund request

We process refunds within **3–5 business days**. Refunds are returned to the original payment method via Stripe.

Chargebacks

If you initiate a chargeback with your bank before contacting us, we reserve the right to suspend your account pending resolution. We always prefer to resolve issues directly — please reach out first.

Questions

Email support@certapp.io — we respond within one business day.